Articles about CRM Solutions

Customer relationship management (CRM) defines not only a technology solution, but a business strategy as well. Companies operating in competitive markets realize they must sell more than a product or service; they also have to sell a better customer experience. To that end, many organizations have implemented tools to help them attract and retain customers. Continue Reading »

Adds new platform to facilitate integration with third-party applications. Continue Reading »

Sybase tightly integrates SAP applications on BlackBerry devices. Continue Reading »

Salesforce.com’s acquisition of business contact data company Jigsaw gives Salesforce customers unparalleled access to information about virtually any company. Continue Reading »

Provider of SaaS application leverages mobile application development tools to put CRM on iPad. Continue Reading »

IT service provider leverages relationship with Microsoft to enable new SaaS push. Continue Reading »

Software-as-a-service provider uses Chatter to bolster social network integration. Continue Reading »

Flash, Force.com effort aims to compete with Microsoft in rich media application space. Continue Reading »

Uses natural language search to generate information for call center agents within the same window they see as they input customer data. Continue Reading »