Articles about help desk

As the economy rebounds and budgets are loosened, all departments can expect a higher than normal level of scrutiny on requests for additional resources. For IT departments, this may be daunting. Many are seen as an expense or cost center rather than a high-value, strategic contributor to the enterprise’s success. Continue Reading »

Tools let end user check on status of IT requests without having to call IT department. Continue Reading »

Service handles remote systems management tasks without compromising compliance. Continue Reading »

Perspective network management tool is now tightly coupled to help desk. Continue Reading »

Company leverages Remedy code base to deliver held desk software as a service. Continue Reading »