Articles about service level agreements

Ten Vital Steps for Cloud Computing Implementation

If you are wading through the sea of words that has been written about cloud computing in the last few months, you can be forgiven for being a little confused. Not only is cloud computing a new concept, the literature about it is weighed down with new ideas and words such as virtualization, multi-tenancy etc. Continue Reading »

Developing a QA-centric Approach to SLAs

In my previous post, I talked about what service-level agreements (SLAs) are all about, what it takes to implement SLAs in a product development environment (especially agile), core points to keep in mind especially when SLAs are tied with rewards and penalties. I had promised to talk about specific QA SLAs in my next blog, so here goes. Continue Reading »

Are You Ready for Service-Level Metrics in the True Spirit?

Service-level agreements (SLAs) and associated metrics can be applied to projects at various levels and for a diverse set of disciplines. In this write-up, I am focusing on what it takes to implement such SLAs in the true spirit for quality assurance (QA) efforts. Continue Reading »

Assuring Quality in Third-party Code Integrations

Software development has become a very integrated activity over the last decade, where instead of one large piece of code developed in-house, a lot of small pieces flow and fall in place like pieces of a puzzle, to shape the engineer-to-engineer (E2E) product. Continue Reading »

Network Monitoring Is Growing Up

Network monitoring is no longer just about collecting and analyzing network data traffic, watching for trouble spots, balancing loads across routers and other network devices, and the myriad other tasks associated with keeping the network alive and running well. Continue Reading »

Clouds May Cause Flooding

Undisciplined deployment of internal cloud strategies can cause a flood of virtual artifacts overwhelming IT and users. Three essentials are needed to build protective levees: service provider model procedures, key performance metrics and a knowledge of cost-per-unit of deployment. Continue Reading »

Replicating the Hypervisor

Disaster recovery tasks today are still based on the same basic replication technologies that have been a hallmark of backup and recovery for more years than anyone cares to remember. Continue Reading »

It's 4 a.m. — Do You Know Where Your Cloud Provider Is?

Organizations are depending more and more on services provided by cloud service providers. The benefits of using the cloud are well-documented, including the ability to scale capacity in a manner that is impossible with conventional data centers. Continue Reading »

UC4 Software Launches Service Governor

New offering leverages complex event processing engine to simplify systems management. Continue Reading »

Plenty of Amazon Outage Blame to Go Around

There’s been a lot of pointed criticism leveled at Amazon specifically and cloud computing in general as of late following recent high-profile outages that have affected some fairly well-known sites. Continue Reading »

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