BMC Simplifies IT Service Management

According to Jason Andrew, BMC senior vice president for customer experience, BMC Cloud Lifecycle Management software allows IT organizations to set up a self-service portal through which departments can select pre-configured sets of IT services that are delivered via either a private or public cloud computing platform.

Obviously, some end users will want to customize those services. But at the very least an IT organization can use the BMC Cloud Lifecycle Management software to set up a base level of IT services that are available on demand. If the IT organization chooses, it can then charge each individual business unit for services delivered above and beyond those initially defined in the self-service portal.

According to Andrew, as IT continues to evolve into a service, IT organizations will need to present customers with “a menu of dishes they can consume rather than raw ingredients that the IT organization then needs to make into a dish.”

BMC Cloud Lifecycle Management software comes with pre-built IT service management  and workflow software that helps IT organization set up policies that will move them towards compliance with the IT infrastructure library (ITIL) framework, he added.