Viewfinity Launches Flexible Help Desk Service

One of the biggest concerns about help desk software being delivered as a service is the issue of compliance. By relying on a remote service, IT organizations are concerned that third-party providers will need to be vetted as part of any compliance requirement. That, of course, means the IT organizations has to verify the procedures in a third-party data center and vouch for the people that work there.

Today Viewfinity launched version 2.5 of its cloud computing platform for remote systems management, which company CEO Leonid Shtilman says allows internal IT organizations to take advantage of the economics of cloud computing services without compromising compliance requirements.

Viewfinity first creates a secure encapsulated tunnel around each remote help desk process, but then doesn’t store any of that information in its systems. As a result, IT organizations can securely leverage Viewfinity without having to worry about what data is now stored outside the company. The only information stored in the cloud computing service is an asset library detailing the customer’s systems.

Viewfinity is also provides the ability to set remote systems management policies, such as the ability to only run Yahoo instant messenger software after 5 p.m. and a Windows 7 migration tool that includes the ability to migrate individual user personality settings.

In addition, Viewfinity allows IT organizations to more granularly give systems management privileges to specific users, versus the all-or-nothing level of privileges that comes baked into the underlying operating system.

Finally, Viewfinity provides an active recording option that allows a remote systems manager to see what is happening on a particular desktop, and then roll back the system to the last point where the system was not having a problem.

The Viewfinity systems management feature is free for sites with 50 PCs or less and the Windows 7 migration tool is being offered free through the end of the March.

Viewfinity pricing starts at an annual fee of $48 per desktop.